Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our uptime is over 99%.

We take all reasonable precautions to keep your information safe and secure – including encrypting sensitive data. Our servers are hosted with Rimuhosting, a recognized leader in high-end hosting.

As odd as it sounds, your data is probably more secure on our servers than you storing it on your own hard drive.

In the very unlikely event of a security incident, we’d be in more peril of someone duplicating our application and attempting to resell it than you losing your data or someone stealing your identity.

We bill on a 30 day cycle. You are not billed for your first month of service until 30 days from the day you sign up. You may cancel at any time before those 30 days are up and you won’t be charged a thing.

Absolutely not. Cashboard is hosted on our secure internet servers.

All you need to access Cashboard is a web browser and an internet connection, which you already have if you’re looking at this web page.

• Firefox
• Safari
• Internet Explorer 7+

We provide unlimited support via email for our paying customers, but we do not provide support over the phone.

We do our best to respond to every email within just a few hours of receiving it. All support emails are answered by a knowledgeable member of our staff at Subimage LLC, and more often than not – by the developers and designers of the product themselves.

We do not outsource our support overseas or employ unqualified support staff.

With your monthly Cashboard payment you are purchasing the right to use our service.

We own the software, you own your data. You can download your data any time you like.

Nope, what you see is what you get. There are no additional fees. We charge a flat rate for each plan.

Bills are sent to you in 30 day cycles. You will be billed 30 days from the day you sign up, and each 30th day after that.

We’d hate to see you go, but you may cancel at any time.

We’ve made upgrading, downgrading, or canceling just as easy as using Cashboard. Just visit the ‘Settings’ tab from within the application. Click the ‘Account’ sub-tab. At the bottom of that page you will find a large red cancel button.

Cancelling your Cashboard account will immediately destroy all of your information kept on our servers.

It may not be recovered at a later date.

We accept Visa, Mastercard, American Express, and Discover. You enter your credit card information during sign-up and we will bill you every 30 days.

At this time we don’t accept any other forms of payment.

Cashboard allows you to export all of your account data as an XML file once daily.

To do so, visit the Settings tab, then click on the Integration sub-tab.

Scroll down and you’ll see this section.

Click the Export Cashboard Data as XML button and your data export process will be started. An email will be sent to your account owner with a link to download the data.

After the export is done there will also be a link presented from that same section from within the application.

Cashboard limits each account plan to a number of active projects.

Active projects are projects that are being worked on currently. You may create tasks, log time, and create invoices for them.

You are not charged per-active-project, rather for the number of active projects your account plan can have. This number is a flat rate.

When you create an estimate you are creating a potential project. You are not charged for potential projects. Only if your client accepts an estimate and you activate the project for that estimate is it counted against your active project count.

Closed projects may not be worked on in any way. This means no time may be logged, no tasks edited or created, and no invoices generated.

If you need to upgrade or downgrade your Cashboard account plan login and visit the Settings tab, then click the Account sub-tab.

Scroll down until you see the following section.

From here just click the upgrade or downgrade button that corresponds to the account plan you’d like to move to.

Be aware that if you’re downgrading you must close enough projects to be within that account plan’s restrictions.

To delete a project first navigate to it by clicking it’s name from the main Project screen. You will see a Delete Project button on the right side of the screen.

Click it to delete the project.

To delete a company first navigate to the Companies & People tab. Click the Edit this company link for the company that you’d like to delete.

Click it to delete the company.

Keep in mind, this will delete everything for the company (including projects, users, invoices, and payments). You may not delete your own company.

If you wish to destroy all data we have stored for your company, you’ll need to cancel your account.

No, Cashboard is only available as a hosted product. We maintain the servers, the security, all the updates and improvements so you don’t have to worry about anything.

When you create your clients by default they will not receive an email.

You must make sure to check the small box underneath the email text area that reads “Send welcome email with generated password”.

This option is off by default.

Also have them check their SPAM folders to make sure the emails aren’t being caught by an overzealous spam filter.

If you’d like to send a user (client or employee) their sign up email again

1. Edit their account from the Companies & People tab.
2. Click on the “Reset password and send welcome email notification” link on the right of that screen.

Where email comes from

All emails sent from Cashboard will come from your account owner’s email address. It’s a wise idea to check your own email to make sure that they aren’t bouncing.

Paying accounts are disabled after three days if payment may not be processed.

This usually happens because you don’t have a valid credit card on file with us.

If your account has been disabled

Visit this page to change your billing information and make a payment.

If a successful payment is made at that page your account will be enabled again immediately.

This can also happen if you don’t have a valid email address on file

If you have signed up and the signup email bounces your account can and will be disabled. Email us with a proper address to get it reactivated.

You can customize your Estimate documents in any way inside Cashboard.

We give you full access to the HTML and CSS our server uses to produce the files. And with one click, you can PDF those files to email to your clients, or for your own archives.

• Fully customize the language
  • Translate the document to your own language. Feel like invoicing in Chinese? German? Go right ahead…
• Fully customize the layout
• Upload images
  • Upload your company logo in GIF, JPG, or PNG format
  • Upload an image of your signature to make them more personalized
• Colors
  • Use your company’s color scheme
  • Create a custom color scheme with CSS
• Show or hide time entries
  • Time entries for each line item can be included in the invoice, providing a great summary for your clients of what happened and when.
• Add your own notes
  • Each invoice has a notes field, where you can add any text you like.
  • Great for VAT, or PO numbers!

You can customize your Estimate documents in any way inside Cashboard.

We give you full access to the HTML and CSS our server uses to produce the files. And with one click, you can PDF those files to email to your clients, or for your own archives.

• Fully customize the language
• Upload images
  • Upload your company logo in GIF, JPG, or PNG format
  • Upload an image of your signature to make them more personalized
• Colors
  • Use your company’s color scheme
  • Create a custom color scheme with CSS
• Introduction Text
  • Provide a preamble about your company, an introduction.
  • We like to use it to provide a little background on our company and the project in question.
• Terms of agreement
  • Specify the terms that your clients must agree to before proceeding with the project for this quote.
  • Have them indicate their agreement online, or sign a copy of the estimate and send it to you.

Provider and Client interfaces

Cashboard has two different interfaces. One for you (the provider of services), and one for your clients.

You have total control over what time entries are shown to your clients and when.

Billable vs Non-billable time

Time entries never get shown to your clients if they’re marked non-billable.

All items by default are entered as non-billable time. This assures that you can approve your employees time before showing it to your clients.

Controlling when billable time gets seen

When clients log in, they can see tasks and time logs for their projects. When these items are visible is totally up to you, on a per-project basis.

Visit your project’s Details screen, and you’re presented with the following options.

• When invoiced
• When marked billable
• Never

This allows you to be totally transparent about your work in progress, enables you to refine time entries as you go along, or hide entries from your clients all together.

Let your clients track your progress

Clients love to know how you’re performing. This is why we provide them with an easy to read view of all project tasks.

Here they can see what items are complete or incomplete, and a breakdown of all time and costs involved.

Of course, these times always reflect the privacy settings made for your project. If you specify that time entries should Never be shown, the Time Log and Tasks screens will not be available to your clients.

You will get negative time entries when using weekly timesheets if you adjust hours down. The system acts in this manner because it’s the best way to handle adjustments from the weekly view.

The only other automatic solution would be to adjust or delete entries that already exist, which we believe is unacceptable.

Time zones are now properly supported within Cashboard.

To change the time zone for your account, visit the Settings tab. From there click the Account sub-tab, and you’ll be presented with a form that will let you change your time zone.

We monitor Cashboard’s uptime and connection using the service Pingdom.

Cashboard is monitored from 15 different locations around the globe every 5 minutes, and we’re alerted if it ever goes down.

Now you too can check Cashboard’s uptime and status by visiting this page.

Cashboard has been expanded to support 47 currency types.

• AED – United Arab Emirates, Dirhams
• ARS – Argentina, Pesos
• AUD – Australia, Dollars
• BHD – Bahrain, Dinars
• BND – Brunei Darussalam, Dollars
• BRL – Brazil, Brazil Real
• BWP – Botswana, Pulas
• CAD – Canada, Dollars
• CHF – Switzerland, Francs
• CLP – Chile, Pesos
• CNY – China, Yuan Renminbi
• COP – Colombia, Pesos
• CYP – Cyprus, Pounds
• CZK – Czech Republic, Koruny
• DKK – Denmark, Kroner
• EUR – Euro Member Countries, Euro
• GBP – United Kingdom, Pounds
• IDR – Indonesia, Rupiahs
• ILS – Israel, New Shekels
• INR – India, Rupees
• IRR – Iran, Rials
• ISK – Iceland, Kronur
• JPY – Japan, Yen
• KRW – Korea (South), Won
• KWD – Kuwait, Dinars
• LKR – Sri Lanka, Rupees
• LYD – Libya, Dinars
• MTL – Malta, Liri
• MUR – Mauritius, Rupees
• MXN – Mexico, Pesos
• MYR – Malaysia, Ringgits
• NOK – Norway, Krone
• NPR – Nepal, Nepal Rupees
• NZD – New Zealand, Dollars
• OMR – Oman, Rials
• PHP – Philippines, Pesos
• PKR – Pakistan, Rupees
• PLN – Poland, Zlotych
• QAR – Qatar, Rials
• SAR – Saudi Arabia, Riyals
• SEK – Sweden, Kronor
• SGD – Singapore, Dollars
• THB – Thailand, Baht
• TTD – Trinidad and Tobago, Dollars
• USD – United States of America, Dollars
• VEB – Venezuela, Bolivares
• ZAR – South Africa, Rand