Frequently Asked Questions

You will get negative time entries when using weekly timesheets if you adjust hours down. The system acts in this manner because it’s the best way to handle adjustments from the weekly view.

The only other automatic solution would be to adjust or delete entries that already exist, which we believe is unacceptable.

We provide unlimited support via email for our paying customers, but we do not provide support over the phone.

We do our best to respond to every email within just a few hours of receiving it. All support emails are answered by a knowledgeable member of our staff at Subimage LLC, and more often than not – by the developers and designers of the product themselves.

We do not outsource our support overseas or employ unqualified support staff.

No, Cashboard is only available as a hosted product. We maintain the servers, the security, all the updates and improvements so you don’t have to worry about anything.

We take all reasonable precautions to keep your information safe and secure – including encrypting sensitive data. Our servers are hosted with Rimuhosting, a recognized leader in high-end hosting.

As odd as it sounds, your data is probably more secure on our servers than you storing it on your own hard drive.

In the very unlikely event of a security incident, we’d be in more peril of someone duplicating our application and attempting to resell it than you losing your data or someone stealing your identity.

Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down. Our uptime is over 99%.